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About Us
This web site is owned and run by Headboards UK who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Headboards UK 24 North Street Wilton Salisbury Wiltshire SP2 0HE United Kingdom Phone: 01722 744616 Fax: Email: sales [at] woodenheadboardsuk [dot] co [dot] uk All prices include VAT @ Standard Rate Vat Number 926 596 090 |
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Making A Purchase
How To Order At woodenheadboardsuk we have provided you with a variety of ways for buying our products. You can order: 1) Online - (using the online secured shopping cart system) 2) By telephone Please ensure that you have read and satisfied yourself with our terms and conditions before placing an order with us. How to place an order using the online shopping cart To purchase a product from our site, first click on the item of interest. All of the product information will be on this page. Select the required information, (size, finish, or other product options), and click "add to cart". After adding the item to your shopping cart, you can either continue shopping or click on "checkout" to complete the order. If you continue shopping, you may press the "view cart" button on the left hand side of the screen at any time to verify what is in your shopping cart. Then, once you have added everything you wish to purchase to your cart, press "checkout" from the view cart screen to go to our secure checkout form. Once you have completed your personal information your credit or debit card payment will be taken from the online secure HSBC banking facility or Paypal How to place a telephone order If you wish to phone through your order, please look through our online catalogue, making a note of your desired purchases and exact specifications and then phone our sales line on 01722 744616. After taking your order, and delivery details we will ask you for credit/ debit card details in order for payment to be made you will then recive an email acknowledging your order then a email acknowledging that the payment has been processed and is successful. |
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Delivery Schedule
Delivery 7.1 All delivery charges are included in the price displayed on the website. The seller will not deliver to addresses outside of mainland United Kingdom unless otherwise agreed by the Buyer and the Seller 7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and the Seller. 7.3 Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and the Seller will not be liable to the Buyer for non-delivery of the Products. The Seller does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods). 7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods. 7.5 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available. 7.6 Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, the Seller reserves the right to charge the Buyer a minimum of £25 to cover the cost of the failed delivery. 7.7 If the Products ordered by the Buyer are not available or discontinued and the Seller is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), the Seller shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract. 7.7 Any liability to the Seller for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products. 7.8 The quantity or content of any consignment of Products as recorded by the Seller upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary. 7.9 Time for the delivery shall not be of the essence. The Products may be delivered by the Seller in advance of the quoted delivery date. 7.10 Deliveries made by national carriers will be delivered by one man and delivered to your front door. 7.11 All goods must be signed for; we are unable to deliver to unattended premises or outside of customer addresses. 7.12 Postcode areas outside the UK Mainland and PO30 contact woodeneadboardsuk about delivery. 7.13 Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Woodenhadboardsuk will accept no responsibility once the goods have been signed for at the requested address. Acceptance of the Product(s) 8.1 Other than where the Buyer acts as a Consumer, the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer. 8.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the Contract. Risk and title 9.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when the Seller tendered delivery of the Products. 9.2 Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to the Seller from the Buyer on any account. 9.3 The Seller shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Seller. 9.4 The Buyer may not use or resell the Products before ownership has passed. 9.5 The Buyer grants the Seller the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so. |
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Tax Charges
VAT is included in all orders. VAT tax invoices are only issured on request, please contact our custemer services on 01722 744616 or email sales@woodeheadboardsuk.co.uk if you require a tax invoice. Headboards UK VAT redgistration number is GB 926 5960 90 |
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Guarantee
Warranties and liabilities 1.1 The Seller warrants that the Products will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship and condition for a period of 12 months from delivery, unless otherwise specified and subject to conditions set out below. 1.2 The Seller shall not be liable for any breach in warranty clause 1.1 unless: 1.2.1 The Buyer provides written notice [buy letter or email, a telephone call is not exceptable] of the defect within 7 days of the time the Buyer discovers or ought to have discovered the defect; and 6.2.2 The Seller is given reasonable opportunity after receiving the Buyer's notice of defect to examine the Products in question and the Buyer (if asked by the Seller to do so) shall return the Products to the Address at the Seller's cost for the examination to take place there. 1.3 The Seller shall not be liable for a breach of the warranty in clause 1.2 if: 1.3.1 The Buyer makes further use of such Products after giving notice of the defect to the Seller. 1.3.2 The defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage of use of the Products. 1.3.3 The Buyer alters or repairs such Products without our written consent; or 1.3.4 The Buyer has not paid the Contract price for the Products by the Payment date. 1.4 Subject to clause 1.2, if any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller's option) will either: 1.4.1 Repair or replace such Products (or the defective part) free of charge; or 1.4.2 Refund the price of such Products (or a proportionate part of the price) provided that the Buyer delivers up the Products for collection (or, if the Seller so requests and at the Seller's expense the Buyer return the Products or the part of such Products which is defective to the Seller at the Seller's Address). 1.5 If the Seller complies with clause 1.4 the Seller shall have no further liability for breach of any warranty in condition 1.1 in respect of such Products. |
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Privacy Policy
This privacy policy sets out how Headboardsuk.co.uk uses and protects any information that you give Headboardsuk.co.uk when you use this website. Headboardsuk.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement? Headboardsuk.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The Seller is committed to protecting the privacy of anyone using our site and the confidentiality of any information that the Buyer provides. The purpose of this statement is to set out how the Seller uses any Personal Information obtained from the Buyer. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@headboardsuk.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you would like a copy of the information held on you please write to Headboards UK at the address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Data Protection Act 1988 The Seller is registered under the Data Protection Act and will comply with the Act in all their dealings with the Buyers Personal Information. The Seller may use the provided information. (a) To register the person/Buyer with the Website and to administer it. (b) For assessment and analysis e.g. marketing, customer and product analysis, to enable the Seller to review, develop and improve their services. You have the right to see personal data (as defined under the Data Protection Act) that the Seller keeps about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: Data Controller Headboards UK 40-42 Ashley Road Boscombe Bournemouth BH1 4LJ Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
The Buyer's right of cancellation 13.1 In accordance with the Regulations the Buyer has the right of cancellation within 7 working days starting the day aftre delivery, except where a Product is tailored ie rattan bespoke headboards to customer requirements and without fault. Cancellation of said above headboards will result in a deduct upto 20% off your refund. 13.2 To exercise the Buyer's right of cancellation, the Buyer must give written notice to the Seller by letter or e-mail giving details of the Products ordered and (where appropriate) their delivery. Notification by phone is not sufficient. 13.3 Once the Seller has been notified of the cancelling of the Contract, the Supplier will refund or re-credit the Buyer within 30 days for any sum that has been paid or debited from the Buyer's credit card for the Products. 13.4 If the Buyer does not cancel the Contract in accordance with clauses 3.1 and 3.2, the Buyer shall be deemed to have accepted the Goods (except any manufacturing faults) and will not be liable to return the Goods to the Seller. 13.5 If the Seller has delivered the Products to the Buyer but the Buyer wants to cancel the Contract, as prescribed in clauses 13.1 and 13.2, the Buyer must retain possession of the Goods until the cancellation notice has been sent to the Seller within the relevant time limit. The Products can not be used. The Buyer will be responsible for returning the Products to the Supplier at the Buyer's own cost. The Products must be returned to the address in the definitions section. The Buyer must take reasonable care to ensure that the Products are not damaged in the meantime and return them with the original packaging to insure that the product is not damaged on its return to Headboards UK. Proper law of Contract 14.1 The Contract shall be governed by the law of England and Wales and any dispute, question or remedy howeverso arising determined exclusively by the Courts of England and Wales. Limitation of liability 15.1 The Seller's total liability in Contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution ot otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the Products. 15.2 Nothing in these conditions excludes or limits the liability of the Seller for death or personal injury caused by the Seller's negligence or fraudulent misrepresentation. 15.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement. Data protection 16.1 The Seller will take all reasonable precautions to keep the details of the Buyer's order and payment secure but unless the Seller is negligent, the Seller will not be liable for unauthorised access to information supplied by the Buyer. Complaints and disputes 17.1 If the Buyer has a complaint about the Goods or service, the Buyer should contact Headboardsuk, the Seller by: 17.1.1 Post- sent to the Address in the definitions section 17.1.2 Electronic e-mail to sales`at`headboardsuk(dot)co(dot)uk 17.1.3 Telephone on 01722 744616 17.2 The Seller will try to respond in writing to the Buyer's complaint within 14 working days of receiving it. If you do not agree with our terms and conditions, please do not use our website. |
